The information on this site and its webpages are operated by North Coast Wine Company Ltd, a company registered in England and Wales under number 06905182, whose registered address is at 70 Valley Road, Bude, Cornwall, England, EX23 8ES (referred to as “Vino Direct", "we", "us" and "our").

Our Privacy Policy sets out how we collect, use and protect the personal data that you provide to us and is compliant to all EU & UK national requirements. 

The information contained in this website is for general information purposes only.

Our Commitment:

Your data is important to us. We respect your right to privacy when using our website and communicate with us using whatever channel or mediums. We understand that you care about your personal data, and we want you to feel safe and secure knowing how we handle the personal information that you entrust to us. You may withdraw consent from marketing it at any time. 

Your Consent:

By communicating with us, you consent to the collection and use of your personal information as set out in our Privacy Policy. By using our website and our social media channels, posting comments about us in any forum, providing any personal information to us or making enquires with us, you confirm that you agree to and consent to the terms of this Privacy Policy and our collection and use of your personal information, to the extent that your consent is required by any applicable law.

If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of our current practices in respect to the information we collect, how we use it, and under what circumstances we disclose it.

How We Collect Personal Data:

This section sets out the ways in which we may collect or generate personal data concerning you, as well as other information which may not identify you personally.

Website:

By visiting and using our website, you or your computer or device may provide personal information and other information. This includes: information that is automatically provided by your browser to our website.

Information you provide:

Your personal data will include information you provide from correspondence with us, for example: 

·       Verbally over the phone or in person

·       Details inputted into our website

·       Posting or commenting on our social media channels

·       Posting on forums that reference us 

·       By contacting us via e-mail

·       Subscription to our email communications 

·       Enquiry by phone or through our website

·       Sending us your comments or suggestions

Information from third parties:

We may obtain personal data from third parties, including from: 

·       People or agents making enquiries on your behalf

·       People referencing you in posts on our social media channels.

·       Use of cookies

Cookies collect information that includes:

·       The server your computer or device is logged onto,

·       Your browser type and how you gained entry to our website,

·       The time and date, pages accessed and time spent on the website

This information is anonymous and cannot be used to identify you individually. You can disable cookies or set your browser to alert you when cookies are being sent.  

We may place and access the following first party and third party cookies on your computer or device, to facilitate and improve your experience of our site and to provide and improve our products and services:

Actual cookie names, duration & purpose:

Functional and Required Cookies

_acloggedin
Supports login by Scheduling client if the client has an account.
Cookie
January 1, 2025

_client_acloggedin
Supports login by Scheduling client if the client has an account.
Cookie
January 1, 2025 

algoliasearch-client-js
Adds auto-populated suggestions to address fields in Scheduling to help clients complete forms faster.localstorage
Persistent

AWSALB, AWSALBCORS
Improves performance in Scheduling by using one server for the duration of the session.
Cookie
1 week

CART
Shows when a visitor adds a product to their cart
Cookie
2 weeks

CHECKOUT_WEBSITE
Identifies the correct site for checkout when Checkout on Your Domain is disabled.
Cookie
Session

Commerce-checkout-state
Stores state of checkout while the visitor is completing their order in PayPalsessionstorage
Session

Crumb
Prevents cross-site request forgery (CSRF). 
Cookie
Session

hasCart
Tells Squarespace that the visitor has a cart
Cookie
2 weeks 

Locked
Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password. 
Cookie
Session

PHPSESSID
Securely authenticates a visitor during their checkout in Scheduling.
Cookie
1 month

RecentRedirect
Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.
Cookie
30 minutes

remember_client
Remembers Scheduling client’s login details if they have an account.
Cookie
365 days 

siteUserCrumb
Prevents cross-site request forgery (CSRF) for logged in site users.
Cookie
3 years

SiteUserInfo
Identifies a visitor who logs into a customer account
Cookie
3 years

SiteUserSecureAuthToken
Authenticates a visitor who logs into a customer account
Cookie
3 years

squarespace-announcement-bar
Prevents the announcement bar from displaying if a visitor dismisses itlocalstorage
Persistent

squarespace-likes
Shows when you've already "liked" a blog post.localstorage
Persistent

squarespace-popup-overlay
Prevents the promotional pop-up from displaying if a visitor dismisses itlocalstorage
Persistent

ss_sd
Ensures that visitors on the Squarespace 5 platform remain authenticated during their sessions. Cookie
Session

Test
Investigates if the browser supports cookies and prevents errors.
Cookie
Session

TZ
Allows a Scheduling client’s appointments to display correctly based on their time zone preferences.localstorage
Persistent



Cross-site request forgery (CSRF)
CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.

Analytics and Performance Cookies

ss_cid 2 years
Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cookieAllowed 30 days
Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies

ss_cpvisit 2 years
Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvisit 30 minutes
Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvr 2 years
Identifies unique visitors and tracks a visitor’s sessions on a site

ss_cvt 30 minutes
Identifies unique visitors and tracks a visitor’s sessions on a site

What Personal Data we collect and why we collect it:

This section summarises the personal data that we process, for example your name, address, phone number, e-mail address, social networking contact details and any other information provided to us by or in relation to you which concern you as an individual.

Electronic communications (emails) - Users can also use the Get in Touch tab on our website.   

Information collected or generated out of our events and activities - Feedback, reviews and content submitted by you in relation to services we provide. 

Social media- Information (including your social media details, comments and photos) you post on our social media channels or any forum which relates to us.

Website - We may collect information about your visits to, browsing of, and use of our website.

Payments - To collect and make payments due and administer our accounts.  Please note however that all payments made via the website will go through a payment gateway provider, such as PayPal.  No credit or debit card information is provided to us and completion of the transaction will be subject to you agreeing to the payment gateway provider’s terms and conditions.

Communication with customers - To communicate with you concerning any enquiries, orders, delivery services provided, problems and complaints, and to respond to any submissions, enquiries or requests from you.

Do We Share Your Data?

We may sometimes contract with other third parties to supply services to you on our behalf, such as courier companies, and in some cases, these third parties may require access to some or all of your data.  Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where we transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

How Long Do We Keep Your Personal Information For?

We keep your personal information for so long as reasonably necessary for the purposes for which we use it, and if longer, for any duration required by law, and for statutory claim limitation periods where your personal information may be relevant to any possible liability we may have to you.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.  Unless we have reasonable grounds to refuse to delete it (where this is permitted under the GDPR), we will do so without delay and within no longer than one month from receiving your request.

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

What rights you have over your data: 

·       The right to ask for a copy of personal data that we hold about you (the right of access);

·       The right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);

·       The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);

·       The right to opt out of any marketing communications that we may send you and to object to us using / holding your personal data if we have no legitimate reasons to do so (the right to object);

·       The right (in certain circumstances) to ask us to 'restrict processing of data'; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and

·       The right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).

If you wish to exercise any of the above rights, please contact us using the contact details set out below.

Contact Information

If you have any questions about your personal information, please contact us either

By email: wholesale@ncwine.co.uk

By post to: North Coast Wine Company, Unit 4, Bude-Stratton Business Park, Bude, EX23 8LY

Changes To This Privacy Policy:

We may make updates to our Privacy Policy at any time, including publishing a newer version on our website.

Applicable Law And Disputes:

This Policy is subject to EU law. You may obtain further information regarding privacy by visiting the Information Commissioner's Office website at https://ico.org.uk/